Who we are
This website is operated by GBN INTERNATIONAL LIMITED COMPANY (CÔNG TY TNHH QUỐC TẾ GBN), trading as GBN Agency, registered in Vietnam under enterprise and tax code 0110984934, with its registered office at No. 29C, Loc Street, Xuan Nhang 1 Residential Group, Xuan Dinh Ward, Bac Tu Liem District, Hanoi, Vietnam. For anything in this policy you can reach us at admin@gbnlimited.com.
We are the party that decides how personal data collected through this website is used — the data controller under Vietnam's Law on Personal Data Protection (No. 91/2025/QH15) and, where it applies to visitors in the UK or EU, under UK and EU data protection law.
What we collect
Information you give us
When you submit the contact form we collect the name, company, work email, website and message you enter, plus the service and monthly ad budget range you select. If you book a call we also receive whatever the scheduling tool asks for, typically your name, email and chosen time.
Information collected automatically
If — and only if — you accept analytics cookies, Google Analytics 4 records standard usage data: pages viewed, approximate location derived from a truncated IP address, device and browser type, and how you arrived at the site. Until you accept, our analytics runs in Google Consent Mode with all storage denied, which means no analytics or advertising cookies are written.
Our web host will also keep standard server logs, including IP addresses, for security and troubleshooting.
Why we use it, and our lawful basis
| Purpose | Data | Lawful basis |
|---|---|---|
| Replying to your enquiry and running the audit | Form and booking details | Legitimate interests / steps prior to a contract |
| Delivering services if you become a client | Contact and account details | Performance of a contract |
| Understanding which pages help people find us | Analytics data | Consent |
| Keeping the site secure | Server logs | Legitimate interests |
We do not sell personal data, and we do not add enquirers to a marketing list without asking.
Who we share data with
We use a small number of processors, each only for the purpose listed:
- Vercel Inc. — serves the website and keeps server logs.
- Web3Forms — delivers contact form submissions to our inbox.
- Calendly LLC — handles call bookings. The booking calendar on our contact page is loaded from Calendly, and if you book a call it receives the name, email address and answers you give it.
- Google (Analytics and Ads) — analytics and advertising measurement, only after you accept cookies.
These providers are based outside Vietnam, mainly in the United States, so personal data you give us through this website is transferred abroad to be processed. Where UK or EU law applies to you, those transfers rely on the UK International Data Transfer Addendum or the EU Standard Contractual Clauses.
Cookies
We set no cookies of our own until you make a choice in the banner.
- Strictly necessary: we store your cookie choice itself in your browser's local storage so we stop asking. That never leaves your device.
- Analytics and advertising: set by Google only after you press Accept. You can change your mind by clearing site data for this domain, which brings the banner back.
- Booking calendar: the contact page embeds Calendly's scheduling widget, and Calendly sets its own cookies when that page loads — before you interact with it, and independently of the choice you make in our banner. Every other page on this site is unaffected. Calendly's own privacy notice covers what it collects; if you would rather it did not load, email us at the address above and we will arrange a call that way instead.
How long we keep it
- Enquiries that do not become clients: 12 months, then deleted.
- Client records: for the length of the engagement, then for as long as Vietnamese accounting and tax law requires us to keep accounting records — currently at least 10 years for records used in our accounts.
- Analytics data: analytics is not currently active on this site. If we enable it, data will be kept for the retention period set in our Google Analytics property, and this policy will be updated before that happens.
Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or hand it to another provider. Where we rely on consent you can withdraw it at any time. Email admin@gbnlimited.com and we will respond within one month.
If you are unhappy with how we handled your data you can complain to the supervisory authority where you live. In Vietnam that is the Ministry of Public Security, the authority responsible for personal data protection; in the UK it is the Information Commissioner's Office at ico.org.uk.
Children
This site is aimed at people working at businesses and organisations. We do not knowingly collect data from anyone under 16.
Changes
If we change this policy we will update the date at the top. Material changes will be flagged on the homepage for a reasonable period.
Language
This policy is published in English and Vietnamese. If the two versions differ, the Vietnamese version prevails.