1. Who these terms are with
This website is operated by GBN INTERNATIONAL LIMITED COMPANY (CÔNG TY TNHH QUỐC TẾ GBN), trading as GBN Agency, enterprise and tax code 0110984934, registered office No. 29C, Loc Street, Xuan Nhang 1 Residential Group, Xuan Dinh Ward, Bac Tu Liem District, Hanoi, Vietnam. Using this site means you accept these terms.
2. What this website is
A description of our services and a way to request a free consultation. Nothing on it is an offer capable of acceptance, and nothing on it forms a contract for services. Paid work begins only when both parties sign a separate written agreement, and that agreement — not this page — governs the work.
3. The free consultation
The consultation is offered without charge and without obligation on either side. To review your accounts we may ask for read or manager access to your Google Ads account, partner access to your Meta Business Manager, or viewer access to your analytics — all of which you can grant and revoke at any time. You keep the findings whether or not you engage us. We may decline to review an account where we have a conflict of interest.
4. Your accounts and your data
Where we manage accounts that belong to you — your Google Ads account, Meta ad account, Google Analytics property and everything built inside them, including campaigns, audiences, ad copy and historical data — you remain the owner. We work through manager or partner access. If the engagement ends, our access is removed and nothing is taken with us.
Agency ad accounts are the exception. Those are provisioned inside our own manager account or Business Manager by design, and are governed by the separate agreement that covers them, including what happens to the account if the engagement ends.
You are responsible for the accuracy and legality of the content on your website and in the material you ask us to advertise.
5. What we do not guarantee
Advertising and search results depend on factors outside our control — auction competition, search demand, your website, your offer, and Google's and Meta's own policies and product changes. We do not guarantee any particular level of spend, click-through rate, conversion volume, search ranking, or return.
No one can guarantee a particular ranking in Google's organic results, and we do not. We also cannot guarantee that an ad account will not be restricted, that a Google Ad Grant application will be approved, or that a suspended account will be reinstated — those decisions belong to Google and Meta. What we commit to is competent work against the published rules and honest reporting of what happens.
6. Fees and cancellation
Management fees are a flat monthly amount agreed in writing before work starts. Website and SEO projects are priced in the written agreement for each project. Advertising spend is separate and is paid by you directly to the platform — we never take a percentage of it.
Either party may end a monthly management engagement with 30 days' written notice. Fees already invoiced for the notice period remain payable; there is no additional exit fee.
7. Confidentiality
Each party will keep the other's non-public information confidential. We will not name you as a client, publish your results, or use your logo without your written permission.
8. Intellectual property
The design, text and code of this website belong to us. Campaign assets, website designs and content we produce for you under a signed agreement belong to you once invoices for them are paid, unless that agreement says otherwise.
9. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising from the services is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of revenue or donations, or loss of goodwill.
10. Third-party platforms
Delivering these services means working inside Google Ads, Google Analytics, Meta and the tools a website runs on. Your use of those platforms is governed by their own terms, and their policy changes are not within our control.
11. Changes
We may update these terms. The version published here at the time you use the site is the one that applies, and the date at the top shows when it last changed.
12. Governing law
These terms are governed by the laws of the Socialist Republic of Vietnam, and the competent courts of Vietnam have jurisdiction over any dispute arising from them.
13. Language
These terms are published in English and Vietnamese. If the two versions differ, the Vietnamese version prevails.
14. Contact
Questions about these terms: admin@gbnlimited.com.